Privacy Policy

Who this covers

This policy covers tintbrokers.com and the services on it (the “Service”), operated by Redline Ascension LLC, a California limited liability company.

The Service is intended for people in the United States and for businesses operating in the United States.

Information you give us

• Account information: your name and email address. You can sign in with Google, Apple or Facebook, in which case we receive your name, email address and profile picture from that provider, according to your settings there. We never receive your password.
• Shop claim information: the name, phone number and email address you give us, plus which shop you are claiming. These are your contact details, so we can reach you. They are not how we verify that you own the business.
• Listing content: business hours, services, description, price range, social links, and any photographs you upload.
• Payment information: payments are processed by Stripe. Card numbers go directly to Stripe and never touch our servers. We receive and store a transaction record, the amount, and Stripe's identifiers for your customer and subscription.
• Communications: if you email us, respond to a verification message, or contact support, we keep that correspondence.
• Marketing preference: when you claim a shop, the form includes a pre-selected option to receive occasional emails from us. We record your answer along with the date, the page it came from, and the IP address the submission came from, so that we have a record of what you were actually asked and when.

Information we collect automatically

Usage and device data. Pages viewed, links clicked, approximate location derived from IP address, browser and device type, and referring pages.

See Cookies and your choices for what runs, and how to turn it off.

Information from other sources

Public business information. Most listings in the directory were compiled from publicly available sources before any owner claimed them: business name, address, phone number, website, opening hours, category, Google rating and review count.

Public reviews. For some listings we show a small selection of quotes from that business's public Google reviews, attributed to Google and linked back to the source. Reviews are public statements about a business, and we display them for the same reason review sites do. We do not collect reviewer contact details, and we show only a first name and last initial.

If you are a reviewer and want a quote about a business removed from our site, email helpdesk@tintbrokers.com and we will remove it. We are not able to remove it from Google.

How we use your information

• To run the Service: create and maintain your account, show listings, process claims, take payments, and provide support.
• To verify shop ownership, as described below.
• To communicate with you: service messages about your account, claims, payments and listings. These are not marketing and you cannot opt out of them while you have an account.
• To send marketing, if you agreed. Opt out at any time.
• To improve the Service: understand which pages are used and where people get stuck.
• For safety and compliance: detect fraudulent claims, enforce our terms, and comply with the law.
• To create aggregated or de-identified data, which we may use and share for any lawful purpose. We do not attempt to re-identify it.

How we verify a claim

Worth its own section, because it is the part people are most surprised by.

When you claim a shop, we confirm it by contacting the business at the phone number or email publicly listed for that business, not the details you gave us. Control of the business's own line is the proof.

Today that is a person telephoning the listed number and asking whether the claim is genuine.

We have also built, but not switched on, two automated routes: a text message containing a verification code sent to the listed number, and an automated voice call to the listed number. If we turn these on:

• Automated calls will only ever go to landline or fixed-VoIP numbers, never to mobiles.
• We store a transcript of any automated call. We do not record audio.
• Text messages will carry standard opt-out instructions.

When we share your information

We do not sell your personal information. We share it in these situations:

Service providers. Companies that operate parts of the Service for us. In each case they receive only what they need:

Each of these providers handles data under its own privacy policy.

Business partners. If you ask us to introduce you to a partner service (for example, a website builder), we pass on the details needed to make that introduction. We may receive a commission for referrals, and we will say so next to the offer.

Legal and safety. When required by law, or where we believe disclosure is necessary to protect rights, safety, or to investigate fraud.

Business transfers. If we are involved in a merger, acquisition or sale of assets, your information may be part of that transaction.

With your direction. Anything you publish on a shop listing is public by design.

What is public

Everything on a shop listing page is public and indexable by search engines: the business name, address, phone number, hours, photographs, description, and the shop's TintScore.

Your personal name and email are not shown on a listing unless you put them there yourself.

Retention

We keep personal information for as long as we need it for the purposes above:

• Account information: while your account exists, and for a period afterward for legal and accounting purposes.
• Claim records: including rejected claims, so we can tell a repeat claim from a first attempt.
• Payment records: as long as tax and accounting rules require.
• Marketing preferences: indefinitely, including unsubscribes. We keep a record that you unsubscribed precisely so we do not email you again.
• Analytics: in aggregated form.

Cookies and your choices

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. There are three categories:

• Necessary: signing you in and remembering your settings. These cannot be turned off without breaking the site.
• Analytics, on unless you decline: Google Analytics and Ahrefs Analytics, which count page views and measure search performance, and PostHog, which records page views, the links and buttons you click or tap, and a short list of actions we define ourselves: opening a listing, contacting a shop, searching for a city, starting a claim. A banner on your first visit lets you decline, and the toggle in the footer of any page changes it later.
• Advertising, off unless you allow it: the Meta Pixel, which measures whether an ad led to a visit. It does not load at all unless you switch it on.

PostHog receives page views, the elements you click or tap, and those named actions. It does not receive what you type into forms, and it does not record your session. If you sign in as a shop owner, your account, including your email address and name, is attached to that activity so we can see how owners use the dashboard and follow up on problems with the right account.

Marketing email. Turn it off in your dashboard settings, or use the unsubscribe link in any marketing message.

Browser controls. Most browsers let you block or delete cookies. Blocking them may stop you staying signed in.

Do Not Track. We do not currently respond to Do Not Track signals, as there is no common standard for them.

Your privacy rights

Depending on where you live (including California, Virginia, Colorado, Connecticut, and Utah), you may have the right to:

• Know what personal information we hold about you.
• Get a copy of it.
• Correct it.
• Delete it.
• Opt out of sale or targeted advertising.
• Not be discriminated against for exercising these rights.

To make a request, email helpdesk@tintbrokers.com. We will verify your identity, usually by confirming control of the email address on the account, and respond within the time the law allows. You may use an authorized agent. If we decline, we will explain why and how to appeal.

Security

We use technical and organizational measures to protect personal information: encryption in transit, access controls, and payment handling delegated to Stripe so card details never reach our systems.

No system is completely secure, and we cannot guarantee absolute security.

Children

The Service is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, email helpdesk@tintbrokers.com and we will delete it.

Other sites

Listings link to shops' own websites and social profiles, and the Service may link to other third-party services. We do not control them and are not responsible for their privacy practices.

Changes to this policy

We may update this policy. If we make a material change we will update the date at the top and, where appropriate, notify you. Continuing to use the Service after a change means you accept the updated policy.

Contact

Questions about privacy, or want to make a request? Email us at helpdesk@tintbrokers.com.